DELIVERY AND RETURNS
What You Need to Know
PLEASE NOTE: DELIVERIES ARE BETWEEN 9AM AND 6PM. PLEASE MAKE SURE SOMEONE IS THERE TO RECEIVE THE ITEM(s)
Please open and check all items in front of the courier- if possible- before signing. We realise that the courier may not allow this due to time constraints, if this is not possible then simply sign your name and underneath write ‘possibly damaged’. Please follow this procedure even if there is no noticeable damage to the packaging. Please DO NOT write ‘unchecked’ or sign your name alone unless you have been able to fully inspect your item(s) for damage.
If you sign only with your name, you are stating that the item is perfect with no faults or damage.
If you do not follow this procedure during delivery, any claims we make for damaged items will not be honoured by the courier and this may affect our ability to offer replacements. This is important as any claim for courier damage cannot be made by us without these strict instructions being taken.