Warranty

Thankyou for your interest in the products and services of Southern Coffee. This limited warranty apples to physical goods, and only for physical goods purchased from Southern Coffee.

What does this limited Warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Southern Coffee will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What we will do to correct Problems?

Southern Coffee will either repair or replace the product at no charge, using new or refurbished replacement parts.

How Long does this coverage Last?
The Warranty Period for physical goods purchased from Southern Coffee is 180 days from the date of purchase.

A replacement physical good or part assumes the remaining warranty of the original physical good or 180 days from the date of the replacement or repair, whichever is longer.

What does this limited warranty not cover?
This limited warranty does not cover any problems caused by:

  • Conditions, Malfunctions or damage not resulting from defects in materials or workmanship

  • Incorrect operational use of physical goods, including incorrect installation by a 3rd party.

What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Product liability

  1. The Supplier shall be liable for damages to products and damages to third parties caused by products according to current product liability laws in EU and these conditions. Both parties shall have sufficient product liability insurance.

  2. The Supplier shall not be liable for indirect losses and pure financial losses, lost profit or other consequential economic losses.

  3. The Supplier shall not be liable for damages caused by negligence of his contracting party or a third party and not for damages caused by the use of the product for other purposes than it is intended to.

  4. The Supplier shall not be liable for damages caused by raw materials, designs of work methods instructed by the purchaser.

  5. The Supplier shall maintain a general product liability insurance with a minimum cover of 500.000 euros. The insurance shall cover the product liability of the Supplier towards the contracting party and the product liability of the Supplier towards third parties.

  6. The Suppliers contracting party is to limit his own liability accordingly in his own terms of sale.