We’re based in Freshwater on the Isle of Wight and support customers across the UK.

Yes. Our coffee, equipment and accessories are available to home users and businesses. Installation, servicing and barista training are tailored to cafés and workplaces.

Order online via our shop. For commercial machines or larger orders, use the Get Machine Quote button or contact us and we’ll prepare a tailored quote.

Of course. We’re happy to advise on beans, grinders and machines. Use Contact our team or call 01983 759966.

We accept major debit/credit cards and other options shown at checkout. For trade orders we can invoice—just ask.

If your order hasn’t shipped or been booked for installation, we’ll do our best to amend or cancel it. Contact us as soon as possible with your order number.

Yes. We ship throughout the UK. Delivery options and prices are shown at checkout.

Yes—local orders on the Isle of Wight include free delivery.

Coffee is roasted weekly and typically arrives in 2–3 working days after dispatch. Small equipment is usually 1–3 working days. Large commercial machines are scheduled.

Collection may be possible by arrangement from Freshwater. Contact us before ordering to confirm.

Not at the moment—we currently serve UK addresses only.

We roast speciality Arabica with traceable origins—our blends include Colombia, Brazil and Mexico. See each product page for origin notes.

We roast weekly and print the roast date on every bag so you know exactly when it was roasted.

Yes—our decaf is Swiss Water Process (chemical-free).

Whole bean keeps best. If you need ground, choose the brew method on the product page and we’ll grind to suit (espresso, filter, etc)

Keep it sealed, cool and dry—ideally in the original bag with the one-way valve or an airtight container. Avoid the fridge/freezer once opened.

Yes—volume pricing is available for cafés, offices and venues. Contact us for samples and pricing.

We work with leading brands including WMF, Conti, Astoria, Gaggia and more. We also stock grinders and related equipment.

Yes—we’re proud WMF Professional Coffee Machines Partners, authorised for sales, UK-wide installation, parts and aftercare.

Yes. Our certified engineers install across the UK. Typical lead time is 7–10 working days from readiness.

A suitable counter space, correct power supply, water supply and drainage where applicable. We’ll send a site-readiness guide before installation.

Yes—machines are bench-tested and pre-set so you’re closer to first pour on day one.

We do. Refurbished stock is inspected, bench-tested and supplied with a 3-month warranty unless stated otherwise.

Yes. We provide routine servicing and tailored preventative service plans to maximise uptime.

We aim for next working day response for urgent call-outs.

In many cases, yes—contact us with the brand/model and we’ll advise.

Yes—we stock genuine parts and consumables for the brands we support. Contact us with the part you need.

Yes—1-to-1 or group sessions on dial-in, milk texturing, workflow and care. On-site or on the Isle of Wight.

Commercial installs include a handover and quick tutorial. Extended training can be added for your team.

New machines: 12 months (parts & labour, unless stated).

Refurbished machines: 3 months.

Coffee and consumables are not warrantied beyond statutory rights.

Unused non-food items can usually be returned within 14 days in original packaging (exclusions apply for custom orders). Contact us for an RMA before sending anything back.

Please contact support with your order/serial number and a description of the issue. We’ll troubleshoot and schedule an engineer if needed.

Commercial equipment may be subject to a restocking fee (typically 25%) and inspection. See our full Terms for details.

Yes—use Get Machine Quote and tell us your volumes, drinks and site details. We’ll recommend a package with lead time and costs.

Prices shown in the shop are inclusive/exclusive of VAT as indicated at checkout. A VAT invoice is provided for business orders.

Finance may be available via third-party providers for qualifying business customers. Contact us to discuss options.

Yes—our decaf uses the Swiss Water method.

We prioritise traceable lots from reputable importers and producers. Each coffee’s origin and profile is listed on the product page.

Email Sales@SouthernCoffee.co.uk, call 01983 759966, or use our contact form. For urgent machine support, call and we’ll triage your issue.

Typical office hours are Monday–Friday, excluding bank holidays. We arrange installations/repairs by appointment.